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Location
Dublin West
Contract Type
Permanent
Job Type
Full Time
Salary
Negotiable
Website
Click here
Reference number
GE3001
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Customer Service Agent
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Q.E.D Recruitment Specialists Ltd
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Dublin 11
Dutch Technical Support Representative
<strong><em><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Customer</span><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';"> Support Advisor</span></em></strong> <p><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">To support European customers through the provision of a professional service (e-mail and phone) to resolve technical queries and requests, focusing on ‘accuracy of solution’ and quality of service to the customer. Assist in the<span style="mso-spacerun: yes;"> </span>sale and promotion of product range to end user customers.</span><strong><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Reporting to:</span></strong><em><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';"><span style="mso-tab-count: 1;"> T</span>echnical Support Team Leader<span style="mso-tab-count: 1;"> </span></span></em></p> <p><strong><em><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Responsibilities associated with this role include:</span></em></strong></p> <ul> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Troubleshooting customer queries and requests, utilising an <span style="layout-grid-mode: line;">eService suite of support options (e-mail and phone), thus </span>ensuring the ultimate customer experience.</span></li> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Utilising own initiative to provide a professional service to customers by ensuring that a problem is pursued from initial contact to final resolution, in accordance with guidelines and procedures</span></li> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Provide content to the knowledgebase system on a regular basis</span></li> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Schedule day-to–day responsibilities (phone calls, e-mail, daily/weekly reports etc.) so as to achieve set targets on a consistent basis</span></li> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Develop technical expertise utilising all tools (Knowledgebase, product testing, further education, in-house training courses) and external sources e.g. internet sources, industry publications</span></li> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Actively promote and sell Products to end-users</span></li> </ul> <p><strong><span style="color: blue;">Skills / Knowledge / Experience</span></strong></p> <ul> <li><span style="color: blue; font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;"><span style="font: 7pt 'Times New Roman';"> </span></span></span><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Professional customer focus for both internal and external customers</span></li> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Cheerful personality with excellent interpersonal skills</span></li> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Capable of working both on own initiative and as part of a multilingual multi-disciplined team</span></li> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Flexible and adaptabl</span></li> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Excellent communication skills both written and verbal</span></li> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Strong problem solving and analytical skills</span></li> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Effective time management skills</span></li> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Excellent telephone skills</span></li> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Knowledge of PCs, Hardware and Software and PC/Mac Operating systems</span></li> <li><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Knowledge of MS Office and Lotus Notes and Internet <em>would be advantageous</em>.</span></li> </ul> <p><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">Fluency in Italian/Spanish and English is priority .</span><span style="color: blue; font-family: Arial; mso-bidi-font-family: 'Times New Roman';">A relevant technical qualification and previous<span style="mso-spacerun: yes;"> </span>sales experience is desirable.</span></p> <p><strong>If you are interested please apply through link below. </strong>PLEASE DO NOT APPLY IF YOU DON’T MEET THE REQUIREMENTS. PLEASE DON’T CALL - we will contact successful applicants</p> <p></p>
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