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Location
Dublin North
Contract Type
Permanent
Job Type
Full Time
Salary
€33,000 - 37,000
Website
Click here
Reference number
Eden PF045
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Eden Recruitment
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Dublin 10
Technical Support Engineer - German Speaking
<p><strong>URGENT REQUIREMENT FOR 2012 | Technical Support Engineer</strong><br />German Speaker<br /><br />Dublin, Ireland<br />Salary <strong>€33-37K</strong> per annum (Plus Benefits)<br /><br />Our client is a Major International Company and Market Leader within their Sector of expertise. With operations in over 40 countries world-wide, they are growing from strength to strength with their European HQ based in Dublin, Ireland.<br /><br /><strong>Responsibilities</strong><br /><br />Right now they have a requirement for a Technical Support Engineer (Fluent German Speaker) to work on their German Support team in Dublin HQ.<br /><br /></p> <ul> <li>The Technical Support Engineer will provide end to end complex technical support to Business Critical customer base through to resolution via telephone and email.</li> <li>The successful candidate will be expected to become a Subject Matter Expert, documenting solutions to known issues as well as newly discovered issues and bugs through knowledgebase documents, product training, and white paper authoring.</li> <li>The Technical Support Engineer will troubleshoot and resolve complex, critical and sensitive support issues, and participate in conference call escalations when required. </li> <li>As part of the day to day job, engineers are expected to duplicate and verify customer issues by re-creating scenarios in a lab environment, prioritize open issues, define and track bugs for development, and offer innovative ideas to improve product quality. </li> <li>You will participate in new product releases and beta cycles to ensure information and training requirements are met to support new products whilst researching a wide variety of technical subjects including operating systems, Security software, and third party applications.</li> </ul> <p><br /><strong>Qualifications</strong></p> <ul> <li>The Technical Support Engineer must be able to demonstrate excellent written and fluent verbal communications skills in German AND English.</li> <li>Technical degree or equivalent and\or relevant industry experience.</li> <li>Strong TCP/IP networking skills. </li> <li>Solid Windows Server 2008, Linux administration and troubleshooting skills essential. </li> <li>Exposure to IT Security technology highly desirable. </li> <li>Experienced in supporting large Enterprise environments. </li> <li>CCNA and\or CISSP qualification preferred but not mandatory. </li> <li>Ability to resolve problems systematically, efficiently and effectively. </li> <li>Must be a self starter, have good organizational and interpersonal skills, and work well both independently and as part of a team.</li> </ul> <p></p> <p><strong>Apply Now!</strong></p> <p>For more information about available and upcoming IT Jobs in Ireland, please submit your CV to Phil in Eden Recruitment.</p> <p>Visit Eden Recruitment <strong><a href="http://www.edenrecruitment.ie">Click Here</a></strong></p> <p>Visit the "Irish Tech Jobs Blog" <strong><a href="http://www.irishtechjobs.net">Click Here</a></strong></p>
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